Return & Refund Policy

HOW TO START A RETURN

1. Email your request to service@kunpenggoods.com with your reason for return.
2. Return instructions will be replied once receive your request.
3. Ship your item to designated address and give us the documents related to the return following our return instructions.
4. Once the package is received 

 

 

RETURN & EXCHANGE CONDITIONS 

1. Items received within 30 days from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

 

Return Address

Ship package with USPS using one of the three options
1.Place in a mailbox
2.Drop off at any post-office
3.Schedule a free pick-up at usps.com/pickup.

Outside the US ↓
Address: Gongye 1st Road, Shiyan Town, Bao'an District, Shenzhen, Guangdong District, China
Reveiver Name: Wen Qian
Phone Number: 13144848155

Eastern United States (FOR US CUSTOMER ONLY):
Receiver: Terry N
Phone: 4768590590
Address: 200 Docks Corner Road
Suite 260 Unit B
Dayton NJ (State of New Jersey) 08810

Western United States (FOR US CUSTOMER ONLY):
Receiver: Wei Shujie
Phone: 626-435-5670
Address: 2855 S Reservoir St. # 130 Pomona CA (California) 91766

Kindly know that please tell us which warehouse is convenience for you and send us the tracking number after shipment, and the payment will be refund (without shipping fee) after our warehouse receives and reviews your refund goods :)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.